Frequently Asked Questions

Inventory prices can conveniently be found in our Pricing Catalog

We do not have an order minimum, however some orders are subject to pick-up only at our warehouse. Ask your Collective Design Representative if your order qualifies for delivery!

You can start by creating a wishlist, calling or emailing us to start on a personalized quote. A Collective Design Team member would be happy to help you from the first stages of planning to completion! Items are not reserved until a 50% deposit or full payment is made and our required forms are completed and signed. All items are first come first serve.

Please book your order just as soon as you are ready, since inventory is not reserved until the payment and forms are completed. Orders must be placed 5 business days before the event in order to avoid a rush fee. All orders booked within 30 days of the event require full payment.

Yes! Once you have put down your non-refundable 50% deposit you have up until 30 days before the event to make changes without a fee, subject to availability. If you are within 30 days of your event, we will do our best to accommodate changes but a fee may apply. Changes made to an order within 5 business days of the event will incur a fee, and no changes can be made to an order within 48 hours of the event.

We are located in the Los Angeles area.

Absolutely, we would love to see you! However, it is a working warehouse so please do make an appointment.

We currently deliver to most of California, although orders that are +/- 50 miles outside of the Los Angeles area may be subject to minimums and are approved on a case-by-case basis.

We currently do not ship our items.

Yes! There is a 10% restocking fee, but you are welcome to pick up the furniture from our warehouse. Please note you will be held responsible for following our Will Call Guidelines when transporting the furniture.

Yes we can! We offer styling services where one of our trained Designers will come make sure everything is picture perfect.

Items are occasionally returned damaged or missing, so we require your credit card and a refundable damage deposit or No Hassle Damage Fee to repair or replace the damaged product.

If you think your idea for your event will fit right in with the Collective Collection, absolutely! This is on a case-by-case basis, but we are furniture designers and LOVE collaborating on new and exciting ideas. Please note custom items can take time, so let’s talk!

We heard you want exclusive new pieces for your one-of-a-kind event! Say less. We source, deliver & pick up brand new furniture curated just for your event

There are occasional times when price matching can be an option on orders with a minimum quantity. This is decided on a case-by-case basis knowing we pride ourselves on having top quality inventory, and not all rental houses are created equal. Never hurts to ask!

We love working with other creatives in the trade and giving back. Please contact us and we can discuss your ideas!

Our partner company, The Design Birds, does just that! We’ve got you covered with everything from event and interior design, creative directing, consulting, and more. Check out The Design Birds here.

We have a passion for volunteer work and giving back to the community! We have a program called Re-Fresh Style and our goal is to gift our inventory that is unfit to rent to lower income families in need of a furniture face lift for their home! We also gift our interior design services in order to make the family in need’s space as amazing as it can be!