Frequently Asked Questions

Ordering

  • WHERE CAN I FIND YOUR PRICING?

    Inventory prices can conveniently be found in our Pricing Catalog

  • IS THERE AN ORDER MINIMUM?

    We do not have an order minimum, however some orders are subject to pick-up only at our warehouse. Ask your Collective Design Representative if your order qualifies for delivery!

  • HOW CAN I PLACE MY ORDER?

    You can start by creating a wishlist, calling or emailing us to start on a personalized quote. A Collective Design Team member would be happy to help you from the first stages of planning to completion! Items are not reserved until a 50% deposit or full payment is made and our required forms are completed and signed. All items are first come first serve.

  • HOW SOON SHOULD I PLACE MY ORDER?

    Please book your order just as soon as you are ready, since inventory is not reserved until the payment and forms are completed. Orders must be placed 5 business days before the event in order to avoid a rush fee. All orders booked within 30 days of the event require full payment.

  • CAN I CHANGE MY ORDER ONCE IT’S PLACED?

    Yes! Once you have put down your non-refundable 50% deposit you have up until 30 days before the event to make changes without a fee, subject to availability. If you are within 30 days of your event, we will do our best to accommodate changes but a fee may apply. Changes made to an order within 5 business days of the event will incur a fee, and no changes can be made to an order within 48 hours of the event.

DELIVERY & EVENT

  • WHERE ARE YOU LOCATED?

    We are located in the Los Angeles area.

  • CAN I COME VISIT THE COLLECTIVE WAREHOUSE?

    Absolutely, we would love to see you! However, it is a working warehouse so please do make an appointment.

  • WHERE DO YOU DELIVER?

    We currently deliver to most of California, although orders that are +/- 50 miles outside of the Los Angeles area may be subject to minimums and are approved on a case-by-case basis.

  • DO YOU SHIP?

    We currently do not ship our items.

  • CAN I PICK UP MY ORDER FROM YOUR LOS ANGELES WAREHOUSE?

    Yes! There is a 10% restocking fee, but you are welcome to pick up the furniture from our warehouse. Please note you will be held responsible for following our Will Call Guidelines when transporting the furniture.

  • CAN YOU STYLE MY ORDER ON SITE?

    Yes we can! We offer styling services where one of our trained Designers will come make sure everything is picture perfect.

  • WHAT HAPPENS IF AN ITEM IS DAMAGED AT MY EVENT?

    Items are occasionally returned damaged or missing, so we require your credit card and a refundable damage deposit or No Hassle Damage Fee to repair or replace the damaged product.

SPECIAL REQUESTS

  • CAN YOU CREATE CUSTOM PIECES I CAN RENT FOR MY EVENT?

    If you think your idea for your event will fit right in with the Collective Collection, absolutely! This is on a case-by-case basis, but we are furniture designers and LOVE collaborating on new and exciting ideas. Please note custom items can take time, so let’s talk!

  • I WANT SOMETHING I DO NOT SEE IN YOUR INVENTORY, CAN YOU ADD IT TO YOUR COLLECTION FOR MY EVENT?

    We love growing our inventory with stylish new items! Ask one of our designers what you are looking for so they can help. Depending on the order size and if the item vibes with our collection, we’d love to see if we can make that happen!

  • DO YOU PRICE MATCH?

    There are occasional times when price matching can be an option on orders with a minimum quantity. This is decided on a case-by-case basis knowing we pride ourselves on having top quality inventory, and not all rental houses are created equal. Never hurts to ask!

  • DO YOU EVER DO MARKETING TRADES, PUBLISHED PHOTO SHOOTS OR CHARITY EVENTS?

    We love working with other creatives in the trade and giving back. Please contact us and we can discuss your ideas!

  • I LOVE COLLECTIVE’S DESIGN STYLE, CAN YOU HELP DESIGN MY HOME OR COMMERCIAL PROJECT?

    Many of us have backgrounds in interior design and we occasionally take on exciting and interesting projects! Drop us a line and let us know about your project!